Restoring Connection to RCN Webmail – Is It Down Right Now?

RCN services have been suffering intermittent issues for a few weeks now, affecting thousands of customers.

Issues range from delays in connecting to their website to difficulty logging in. RCN’s phone lines are overloaded, with reports from callers telling them “the wait times are prohibitive. ”

Read the complete article here: RCN Webmail

And those who do get through the report the representatives can’t help and simply send users to live chat with other support staff.

When you try that though, there is just an endless queue of people trying to connect.

What to do if RCN Webmail is down?

If RCN Webmail is down, you can try checking the RCN website or your email account through a different service. We offer options at How to deal with a failed RCN Webmail login.

Your account is still working.

So the real question is what will happen if you pay your bill by phone?

RCN says it will work to get your payment method, including wire transfers and checks, processed.

There are times, though, when that is not possible. RCN says it will refund your payments for the month if it’s unable to get that done by the end of the next business day.

In the meantime, you can continue to use your service and can get a refund for any services already rendered.

What could be causing RCN Webmail to be down?

There could be a number of reasons why RCN Webmail is down. It could be that the site is experiencing technical difficulties, or there could be a problem with the server. To be safe, you might want to try again in a few minutes.

RCN will work to get your payment method, including wire transfers and checks, processed. If you have any questions, or are having trouble logging in to your account, please email us at help@rcn.com.

How to check if RCN Webmail is down?

If you are experiencing difficulty using RCN Webmail, you can check to see if our service is currently down by visiting our Service Status page.

This page will provide an up-to-date status of all RCN services.

Once you know if RCN Webmail is down, you can wait a few minutes and try again. If the issue persists, please contact our Customer Care Center at 1-800-872-7766 or email us at help@rcn.com.

If you are having problems with a third-party site linked to RCN, please contact that site directly.

You can find their contact information by visiting our Service Status page and clicking on “Check Service Status With a Third-Party Site“.

How to access your email if RCN Webmail is down?

If you are having trouble accessing your email while using RCN Webmail,

please try the following workarounds: If you need to check your email while at home, try using a browser other than Internet Explorer.

Try accessing your email from a web-enabled phone or another internet-connected device.

Try accessing your email from a computer running Google Chrome or Mozilla Firefox.

When RCN Webmail is expected to be back up?

RCN Webmail is expected to be back up by 10 pm. RCN will keep you updated through our website, social media, and text message alerts.

Disclaimer: The information in this message was accurate at the time of sending, but may be subject to change without notice.

Please refer to the most recent information posted on our website. If you require immediate assistance, please call Customer Service at (800) 297-1075.

How to report an issue with RCN Webmail?

If you are experiencing an issue with RCN Webmail, please follow these steps to report the issue:

1. Go to rcnonline.com and click on “My Account” in the top right corner.

2. Login with your username and password.

3. Click on the “Support” tab.

4. Click on “Report a Problem” in the “Email” section.

5. Describe the issue in detail and click “Submit“.

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