Cox Webmail Down.
Please follow the suggestions below to resolve your issue.
1) Make sure you can access the Internet. If you are not able to connect to any website, your cable modem may have become unplugged.
2) You may want to try resetting your cable modem by unplugging both ends of the coaxial cable attached to the cable modem and plugging them back in.
3) If you still cannot access any website after resetting your cable modem, please contact us at 888-429-5210 or visit www.cox.com/internethelp for further assistance.
4) Please try to connect to a different network (i.e., NOT your wireless network).
5) If you have a computer that is connected wirelessly, please try connecting it with a wired connection instead.
6) In some cases the problem may be related to your browser, so please follow these instructions: http://www.cox.com/wfh/help-library/internet-browser/connection-problems/
7) If the previous suggestions did not resolve your issue, please submit a ticket by clicking on “Contact Us” at the bottom of this page. [ARTICLE END]
As stated in the article above, Cox Webmail users may experience connectivity issues when they cannot access any website and/or their browser displays errors such as ” ERR_EMPTY_RESPONSE ” or ” OK “. Also, Cox customers who are attempting to connect wirelessly may experience the same issue.
Read the Full Article: Cox Webmail
This problem is mainly related to some DNS-related errors on their webmail servers which can be easily fixed by changing your DNS server. However, it’s still worth checking the DNS server you are using because it may be the cause of these errors.
The steps below are performed on Windows 7, but they will also work fine with other versions of Windows – I don’t have a Mac so I cannot explain the step-by-step process for Macs.
Step 1: Click the ” Start Button ” and type ” cmd ” under the search box. When you see cmd.exe show up next to the search box, press ENTER.
Step 2: Type ipconfig /all and hit ENTER. Make sure to write down your default gateway IP address because you’re going to need it a little bit later. You should see a screen similar to the one below:
Step 3: Open your preferred web browser and try to access Cox Webmail by going to ” http://webmail.cox.com “. You should see a screen similar to the one below:
Step 4: Once on this page, click on ” Internet Explorer Options… ” located at the upper-right corner of your screen as shown in the image below:
Step 5: Under the ” General ” tab, click on the ” Delete… ” button located under the Browsing History section.
Step 6: Now click on the ” Settings… ” button and you should see a screen similar to the one shown in the image below:
Step 7: Click on the arrow next to the ” Delete files: ” section and make sure it is set to ” Medium “. Then click on the OK button.
Step 8: Click OK on the Internet Explorer Options window and try to access Cox Webmail again by going back to http://webmail.cox.com. You should see a screen similar to the one shown in the image below:
Your browser will now redirect you to your webmail account. If it doesn’t happen, try accessing webmail again.
Step 9: Try to access any website besides Cox Webmail. For example, Facebook, Twitter, Google+. You should see a screen similar to the one shown in the image below:
Step 10: Now that you have access to the Internet again, download DNS Jumper from its website and extract it on your desktop.
Step 11: Once you have extracted it, run ” dnsjumper_setup.exe “. The setup screen should look similar to the one in the image below:
Step 12: Click on the ” Select an Operating System… ” drop-down box and select ” Windows “. After that, click OK.
Step 13: Now click on the ” Select a DNS Server… ” drop-down box and select ” Internet Systems Consortium – DHCP Server (Kerio) “. After that, click OK.
Step 14: Click on the green arrow and wait for it to finish. You should see a screen similar to the one shown in the image below:
Step 15: Click on the green arrow again and wait for it to finish. Then click on ” Yes “. After that, you should be able to access any website besides Cox Webmail without any problems.