Can’t access Ako Webmail from home?
If your home IP address is blocked by Ako Webmail, the following steps might help:
1. Open a terminal window (command prompt) and type “dig”. Hit Enter twice.
The output should look like this:
; <<>> DiG 9.7.3 <<>> firstname.lastname@example.org ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 55022 ;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0
2. Scroll down until you see something like this:
;; QUESTION SECTION: ;email@example.com. IN A ;; ANSWER SECTION:
firstname.lastname@example.org. 604800 IN CNAME gmail-smtp-msa.l.google.com.
gmail-smtp-msa.l.google.com. 300 IN A 184.108.40.206
3. Copy the IP address (in this case, 220.127.116.11) and paste it into your browser’s address bar instead of email@example.com. Hit Enter
4. If you see the following page:
Google Apps Error Please try again.
This means that you have successfully bypassed the block. You will be able to access Ako Webmail from home until your IP address is blocked again.
For further technical assistance, please email us at firstname.lastname@example.org. We ask for your patience while we make our resources available to assist you as soon as possible.
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For other concerns, please contact our customer service hotline at (02)7233601 or visit us in person at the AKO Main Office, 2nd floor of Benpres Building, Exchange Road corner Meralco Avenue, Ortigas Center, Pasig City . Visit us during office hours: Mondays to Fridays, 8:00AM to 5:00PM .