Are There Problems With Eircom Webmail?

We are aware of an issue affecting some eircom.net customers that use webmail to access their emails. We are working on a solution for this reported problem and apologize for the inconvenience caused.

We have received reports from our customers that they experienced delays in accessing email through our WebMail system over the weekend. We would like to confirm that this issue has now been resolved and eircom.net WebMail services are running normally again. We apologize to our customers for any inconvenience caused by this reported problem.

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We would like to clarify that the email issue experienced by some of our customers was not related to the security upgrade we recently completed on our servers. This upgrade was done as part of our ongoing commitment to providing secure online services to our customers. Due to a large number of Eircom WebMail users, we are unable to supply details on individual user accounts or email messages.

Eircom has posted an article on their website with regards to the “hacking attempts” they claim are responsible for the issues experienced with webmail. This poster clearly states;

Due to a large number of Eircom WebMail users, we are unable to supply details on individual user accounts or email messages.

This seems like an awful lot of information they cannot provide given that these supposed “hacking attempts” only started at the beginning of January. This is especially odd when you consider they mention an upgrade to their servers, which happened in November.

I was not sent any details of my account or messages by Eircom and I know many other people who weren’t either who also experienced the same issue. Nobody has mentioned this supposed “hacking attack” until now when it became public that Eircom had upgraded their servers.

It would appear that Eircom is not telling the whole truth and at this present time, we only have their word as to what has been going on.

At present, many people are choosing not to use webmail because of these problems. I know a lot of people who have recently moved email accounts due to the repeated issues with webmail. I would advise everybody to use a standard account or another email address apart from Eircom webmail until we know the full truth of this matter.